Privacy Policy

TelaFix Solutions Ltd. ("we," "us," "our") is committed to protecting your privacy and ensuring the security of your personal data when you use our online platform and services related to electronics repair and maintenance. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in compliance with the General Data Protection Regulation (GDPR) and applicable data protection laws.

Information We Collect
We collect personal information that you voluntarily provide to us when you use our services, register on our site, request support, or communicate with us. This information may include your name, contact details, payment information, device details, service history, and other data necessary to deliver and improve our services.

How We Use Your Information
Your personal data is used to process your repair and maintenance requests, provide customer support, manage warranties, communicate important updates about our services, and comply with legal obligations. We also use your information to enhance our service quality, conduct diagnostics, perform component calibration and optimization, and for internal record-keeping.

Legal Bases for Processing
We process your data based on your consent, the necessity to fulfill our contractual obligations with you, compliance with legal requirements, and our legitimate business interests in improving our services and customer experience. You have the right to withdraw consent at any time, subject to lawful restrictions.

Data Sharing and Disclosure
Your personal data may be shared with trusted third-party service providers who assist us in delivering our services, such as technicians, warranty partners, and payment processors. We ensure that any third parties involved adhere to strict confidentiality and data protection standards. We do not sell or lease your personal information to third parties for marketing purposes.

Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, comply with our legal obligations, resolve disputes, and enforce our agreements. Once the data is no longer needed, we securely delete or anonymize it.

International Data Transfers
As an electronics repair and maintenance provider operating in Brazil, your data may be stored and processed within the country. If required, data transfers to other countries are conducted in compliance with applicable data protection regulations, ensuring adequate safeguards are in place.

Your Rights
You have the right to access, rectify, or erase your personal data, restrict or object to our processing, and request data portability where applicable. You may also lodge a complaint with a relevant data protection authority if you believe your rights have been violated.

Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or alteration. Our security protocols are regularly reviewed and updated to maintain high standards of data protection.

Cookies and Tracking Technologies
Our online platform may use cookies and similar technologies to enhance user experience, analyze usage patterns, and improve functionality. You can manage your cookie preferences through your browser settings.

Children’s Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children without verified parental consent.

Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in legal requirements or our data practices. Any significant changes will be communicated through our online platform.

Contact Information
For questions or requests regarding this Privacy Policy or your personal data, please contact our Data Protection Officer at:

TelaFix Solutions Ltd.
482 Paulista Avenue, 7th Floor
São Paulo, São Paulo
01310-000
Brazil

By using our services and accessing our online platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described herein.